Refund policy

At The UNS, we are committed to providing you with a delightful and hassle-free shopping experience for our premium skincare products. We understand that, on rare occasions, you may encounter issues with your order, and we are here to assist you promptly. Please take a moment to review our Return and Replacement Policy to ensure a seamless process.

Our Commitment:

Step 1 - Raising a Request:

We kindly request you to raise a return or replacement request within 7 days from the date of delivery if you have received incorrect or expired products. For damaged or missing products, please notify us on the same day you receive your delivery by following this link: Contact Us.

Step 2 - Review Process:

Upon raising your request, please allow us 2 working days to carefully review your return request.

Step 3 - Pickup and Verification:

Once we have reviewed your request, we will promptly arrange for our courier partner to collect the products from your location.

Step 4 - Self-Shipping (If Applicable):

In the rare event that our reverse pickup service is not available in your location, you may be required to self-ship the product through a reliable courier partner. Rest assured, we will reimburse the courier charges, crediting them to your PayTM Wallet or Gpay.

Step 5 - Verification and Resolution:

After receiving your product(s), we will meticulously inspect it against your claim and initiate the replacement or refund as needed. It's important to note that product replacement is contingent on stock availability.

Conditions for Return/Replacement:

(a) Accepted:

Wrong product delivered

Expired product delivered

Damaged product delivered (Physical damage or tampered product/packaging)

Incomplete order (missing products)

(b) Not Accepted:

Opened/used/altered products

Missing original packaging (mono cartons, labels, etc.)

Return/replacement requests made more than 7 days after delivery

Reporting damaged/missing products beyond the same day of delivery

Order Cancellation:

You have the option to cancel your order by accessing the "CANCEL" button within the order details page in the "My Account" section. Please provide a reason for cancellation, and we will take care of the rest. Please note that orders can only be canceled if the status is "Ready to Ship."

Refund Process:

For prepaid orders, the refund will be credited to the bank account/credit/debit card or the original payment method used within 7 business working days.

For Cash on Delivery orders, we kindly ask customers to provide bank details to receive their refund.

Refund Timelines:

Cancellation: Refund will be processed within 7 business days.

Returns:

Refund will be issued after the product has been received by our warehouse and successfully passed our quality check. This entire process typically takes up to 2 weeks after the return has been picked up.

Partial Order Returns:

Yes, you can return individual products eligible for returns within 7 days of delivery. Our goal is your satisfaction, and we're here to assist you at every step of your journey with The UNS.

Conclusion:

Your satisfaction is our priority, and we are dedicated to delivering a shopping experience that surpasses your expectations. In the event you require assistance or wish to initiate a return or replacement, please adhere to the guidelines outlined above. Thank you for choosing The Uns  where quality and service meet excellence.